Featured Business - Gold Star Homes
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This week we talk to Gold Star Homes, a 5 star certified Service Central member. Learn more about their business and how Service Central has helped them to succeed.
What do you do?
Gold Star Homes: I specialise in Plastering and also I have a DBL licence which allows me to do General building work.
I am currently in the process of getting my DBU licence which will then allow me to do bigger jobs.
I also do Bathroom renovations and extensions.
When did you start with Service Central?
Gold Star Homes: I have been with service central for over 12 months and have just expanded my business so that I can allow for the extra work flow.
Do you think Service Central Mobile has helped you?
Gold Star Homes: It has made it easier to go through all my jobs online through the app and accept work quicker so that we can solve the customers queries.
I am all about customer satisfaction and the app allows me to maintain a constant contact with all my customers as I have all there information at the touch of a button.
How has Service Central helped your business?
Gold Star Homes: It has allowed me to concentrate on my work and customer satisfaction a lot more as I am very fussy and precise with my work.
I dont have to worry about where my next job is coming from as I know there is a constant flow. My business has expanded and I will be able to do bigger and better jobs once I have my DBU.
I want every one to know about Gold Star Homes and I think Service Central will help me achieve that.
What are you currently working on?
Gold Star Homes: Currently I'm tied up at my job site in St Albans getting three town houses ready that I just completed
Have you ever had something funny happen to you while on a job?
Gold Star Homes: Funny you should ask. When I first started on my own I got a call from a lady in Strathmore who had water damage to her ceiling in her kitchen. After quoting the job and starting two days later I arrived at this elderly lady's house and started to prepare out the back when suddenly she came out and started lecturing me about not visiting her more often!!
It turned out she thought I was her grandson! She went on to apologise and I commenced work with a grin on my face.
And in case you're wondering, yes I do call that lady from time to time so she doesn't lecture me again!
Thanks Gold Star Homes for the chat. Check out Gold Star Homes' profile on Service Central to see some great photos of their work and read their 5 star reviews!
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