Introducing 2 Service Providers Going That Extra Mile
Plumbing Quotes
from local plumbers
Service Central are passionate about businesses which are passionate about their work. But what sets a service provider apart from the crowd? Integrity, reliability and professionalism are words often tossed around when it comes to finding quality tradespeople, but how do these qualities manifest themselves on a day-to-day basis within a company? Commitment to customer service is key: the desire to not only provide others with assistance that can be counted upon, but to really share their talents and educate consumers about the idiosyncrasies of their area.
We talked to two great providers about their interests and experiences in their respective industries and how they stay inspired to provide invaluable support in the most fundamental of home services.
Gipps Plumbing
“Affordable. Local. Reliable.”
Gipps Plumbing has been serving the Melbourne locality for over 10 years, providing residential and commercial plumbing services including gas fitting and emergency plumbing. Despite their wealth of experience, they pride themselves on being affordably priced. This passion for accessibility extends to their online presence - take a look at the fantastic Gipps Plumbing Blog which features captivating stories of everyday jobs, lovely personal testimonials, hints and tricks for home plumbing and a range of funny articles and videos from around the web. Sharing the nitty gritty of big jobs and the satisfaction of delivering great results is just one way that Gipps Plumbing is going that extra step to connect with customers.
Gipps Plumbing is based in Camberwell, so you’ll be forgiven for scratching your head at the origins of the name. In fact, founder Stef Vanin was living in Gipps Street after completing his apprenticeship and chose to adopt the title in honour of that specific time in his life when the seeds of his future success in the industry were first sown. “I knew a manufacturer and they needed someone to do warranty work and decided I would start my own business,” he says of those initial steps of the venture.
Since then, the business has flourished into one of the Melbourne area’s most trusted names in the plumbing industry. As well as only ever receiving four and five star ratings from customers through the Service Central network, Gipps draws a significant portion of their business from repeat customers. Vanin maintains that the most enjoyable aspect of the job is meeting new and different people everyday and being able to help them exactly when they need it most. Despite their substantial growth, this principle of reliability remains at the core of Gipps Plumbing and they pride themselves on providing assistance to the local community. “We value our customers,” he says. “There are no hidden costs or extra charges.”
How would Vanin describe Gipps Plumbing in five words or less? “Affordable, reliable, experienced - satisfaction guaranteed.” A real sense of loyalty underlies his attitude towards running the business and, despite his hopes that further growth lies ahead for the company, Vanin recognises the importance of continuing their commitment to servicing existing clients. What else? “I hope to keep in touch with new technology to streamline processes,” he replies - and you only need to spend five minutes on their website to see that fundamental interest in innovation and technology shining through.
You can find Gipps Plumbing right here on Service Central.
ALCHIMIE Electrical
“EcoSmart Electrical Contractors and Technicians”
ALCHIMIE Electrical is an established registered electrical contractor, with experienced electricians who provide professional and friendly services to the market and offer competitive value-for-money solutions. Based in Bentleigh, ALCHIMIE Electrical provides professional electricians and technicians for commercial, industrial and residential needs all across Melbourne. ALCHIMIE Electrical are members of the Electrical Industries National Peak Industry body within NECA (National Electrical & Communications Association) and are trained and accredited as EcoSmart Electricians. They are passionate about finding ways to reduce both the power bills and the carbon footprint of their customers, mutually benefitting the customer and the environment, and can be trusted to offer sound advice about energy efficient savings and optimisation by design. In line with this, they offer power quality analysis, energy management, solar panel installation, and an extensive range of eco-friendly lighting and industrial services.
The name ALCHIMIE is the French cognate of English alchemy, the infamous protoscience which saw hordes of hopefuls attempting to transform base metals into noble ones, such as gold and platinum. For hands-on director John Roberts, this is no hasty analogy: the concept of transforming something common into precious material hits pretty close to home when it comes to the philosophy behind how he runs the company within the electrical industry. “We’re professional electricians and technicians - and proud of it,” says director John Roberts. “The strong brand and logo of ALCHIMIE Electrical were designed to convey this message unambiguously in today’s sometimes confusing energy conscious branded market.”
So how has ALCHIMIE Electrical progressed as a competitor within the industry? As a small company, they are fiercely proud prime electrical contractors, able to handle projects directly and on a more personal level. “I want this to be a point of difference,” John Roberts insists about the strong focus on project management and implementation which allows ALCHIMIE Electrical to achieve their goal outcomes. “Every interaction is an opportunity to enhance your image. We offer intangible value propositions and as a small team, you can really control the quality outcomes. People come to us seeking support and sometimes come out with a different outcome to what they expected because of the process-driven solutions. This ensures the best fit for purpose solutions with an element of innovation incorporated when practical.” John notes how rewarding it is to be in a position to provide advice about energy optimisation and to educate the market in ways which will transform the potential of their residential, commercial or industrial properties. Customer service is clearly a bit driving point for him. “I also enjoy solving technical challenges and I’m big in maintenance - using commercial thermal imaging to prevent things before they have the chance to occur.”
How would he describe ALCHIMIE Electrical in five words or less? “Integrity, transparency, collaboration, and excellence,” he declares. “Our mission is to enhance our image and reputation through every interaction. We’re not trying to rule the world and grow into a really large company. We want to remain a focused and quality service provider by using our strengths - and by developing a positive working culture with a high value system, we aim to be recognised by our peers as a desirable organisation to work for.” Although he hopes to see further success for ALCHIMIE Electrical and their partners into the future, just as important is ensuring that their passion for the work remains as strong as ever. “We’re very dynamic and organically adapt to the ever-changing market - it’s necessary to be. We’re sensitive about this and determined to influence it in the most positive manner possible. We don’t want to be a big machine, we want to deliver quality and value service.”
You can find ALCHIMIE Electrical right here on Service Central.
Plumbing Quotes
from local plumbers
